Technical Support Specialist
Job Summary
Owning complex customer escalations, the full-time Technical Support Specialist will serve as a key liaison between Support and Development teams, troubleshooting issues related to Salesforce configuration and APIs while working remotely.
Key responsibilities
- Resolve complex technical escalations through in-depth product and environment analysis
- Reproduce customer-reported defects, isolate root causes, and drive issues to resolution
- Mentor Level 1 support staff and translate technical issues into clear, business-relevant guidance for customers
Required qualifications
- 2-5 years of relevant work experience in technical support
- Hands-on Salesforce experience, including Apex jobs and SOQL
- Proficiency with Salesforce reporting and troubleshooting API integrations
- Bachelor's degree from a reputable university
- Experience collaborating with Development, QA, or Product teams
Complete Job Description
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