Technical Support Specialist
Job Summary
Providing remote support, the full-time Level 2 Technical Support Specialist will troubleshoot software, hardware, and broadcasting systems across RCS products, ensuring efficient end-user assistance and participating in a 24/7 on-call rotation.
Key responsibilities
- Perform all Level 1 support duties, including answering incoming calls and emails
- Determine the priority and severity of escalated issues and follow through on resolutions
- Participate in configuring and maintaining technology functions, including software installations and upgrades
Required qualifications
- Experience with various Windows technologies, including SQL, IIS, and .NET
- Proven knowledge of RCS products and services
- Strong analytical skills with the ability to gather and analyze information quickly
- Ability to work independently and as part of a team under minimal supervision
- Capacity to communicate technical concepts effectively to both technical and non-technical audiences
Complete Job Description
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