Technical Support Specialist
Job Summary
Seeking technically minded individuals, the part-time Technical Support Specialist will provide remote support for diagnostic devices, troubleshoot technical issues, and respond to customer inquiries with professionalism and empathy.
Key responsibilities
- Provide remote technical support for IDEXX VetLab analysers and diagnostic devices
- Troubleshoot hardware and software issues, including calibration and performance concerns
- Collaborate with internal teams to deliver effective solutions and participate in a rotating support roster
Required qualifications
- Background in technical support, biomedical equipment, or diagnostic instrumentation
- Strong troubleshooting and analytical skills
- Ability to quickly learn and explain technical concepts clearly
- Customer-focused mindset with strong communication skills
- Familiarity with veterinary or medical equipment is preferred but not essential
Complete Job Description
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