Technical Support Specialist
Job Summary
Providing Level 1 technical support, the remote Client Technical Operations I will investigate, document, and resolve issues for production support cases while collaborating with internal teams and third-party stakeholders to ensure efficient troubleshooting and escalation of unresolved items.
Key responsibilities
- Intake, triage, and perform Level 1 technical troubleshooting for production support cases submitted via Salesforce queues
- Accurately document findings and maintain ownership of tickets throughout their lifecycle, ensuring timely updates until resolution
- Collaborate cross-functionally with Development, QA, Client Services, and other departments to progress issue resolution
Required qualifications
- Bachelor's degree preferred
- 2 or more years of experience in dental RCM and EDI
- Proficient in MS Office applications and various technical tools for investigation and triage
- Working knowledge of EDI formats (X12, XML, JSON, etc.) and their interpretation
- Ability to multitask accurately in a fast-paced environment
Complete Job Description
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