Technical Support Specialist
Job Summary
As the primary technical support contact for clients and end users, the remote Technical Support Specialist will troubleshoot and resolve technical issues, provide training on platform functionality, and analyze support ticket trends to recommend system improvements.
Key responsibilities:
- Serve as the primary technical support contact for clients and end users of the Pyramid Platform and Red Bell infrastructure
- Troubleshoot and resolve inbound technical issues via phone and email, adhering to established SLA and quality standards
- Provide onboarding and ongoing training to users on platform functionality and best practices
Required qualifications:
- Proficiency in Microsoft Excel and Word
- Real estate background required, with experience in REO, Rental Management, Loss Mitigation, or Short Sales preferred
- Prior experience in a technical support, help desk, or client support role preferred
- Self-motivated with the ability to work independently and recognize when to escalate issues
- Ability to analyze recurring issues and translate findings into actionable recommendations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,143 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
