Technical Support Specialist
Job Summary
Serving as a trusted advisor, the full-time Technical Support Specialist will resolve client support cases and troubleshoot technical issues related to a learning platform while working remotely.
Key responsibilities
- Resolve client support cases via phone, chat, and email while acting as a subject matter expert on products and services
- Troubleshoot platform functionality, user access, reporting, and content delivery issues
- Communicate clearly with clients throughout the case lifecycle, providing updates and recommendations
Required qualifications
- 3+ years of experience supporting SaaS applications
- Experience with LMS or HR technology business applications strongly preferred
- Familiarity with authentication technologies such as SSO and SAML
- Strong troubleshooting skills, including browser-based diagnostics
- Experience using ticketing and customer support platforms
Complete Job Description
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