Technical Support Specialist
Job Summary
Supporting the administration and operation of a Homeless Management Information System (HMIS), the full-time Technical Support Specialist will provide technical assistance to end users, troubleshoot application issues, and collaborate with various teams to enhance user experience, with the option to work remotely.
Key Responsibilities
- Provide first- and second-level technical support to HMIS end users across participating agencies
- Diagnose and troubleshoot software application issues, ensuring HMIS access for end users
- Collaborate with HMIS Lead and vendor teams to communicate user feedback and recommend software improvements
Required Qualifications
- Bachelor's degree in Data Analytics, Computer Science, Information Systems, Public Policy, Planning, or a related field; equivalent experience may be considered
- Significant professional experience with HMIS and homeless services data systems
- Experience with ticket management systems such as Jira, Zendesk, or ServiceNow
- Experience supporting software testing and collaborating with developers
- Excellent written and verbal communication skills for explaining technical information clearly
Complete Job Description
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