Technical Support Specialist

Job Summary

Managing multiple support requests simultaneously, the full-time Technical Support Specialist will resolve issues related to the setup and maintenance of software, train customers, and develop documentation while working remotely.

Key responsibilities:

• Manage and resolve incoming support requests via Teams Meetings, phone, and email
• Train customers and internal staff on product functionality and best practices
• Develop and maintain documentation, support materials, and knowledge base content

Required qualifications:

• Minimum of one year of experience as a legal billing specialist or technical support specialist for billing/accounting software
• Understanding of legal billing and accounting workflows or experience with similar software platforms
• Proven ability to build and maintain effective working relationships across teams
• Experience with legal tech or law firm operations is preferred
• Familiarity with tools such as NetDocuments, iManage, QuickBooks, Exago, SQL, or File Explorer is preferred