Technical Support Specialist
Job Summary
Providing remote technical support, the full-time Technical Support Specialist I will troubleshoot and resolve issues related to Jenzabar products while delivering high-quality customer service and maintaining effective communication with various teams.
Key responsibilities
- Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system-level issues
- Analyze and resolve customer problems using SQL, logs, and structured troubleshooting workflows
- Document findings and solutions concisely for customers and the internal knowledge base
Required qualifications
- Experience troubleshooting web applications or enterprise software
- Functional knowledge of higher education registration, financial aid, or related areas
- Strong customer empathy and professionalism under pressure
- Excellent prioritization skills in a fast-paced environment
- Structured problem-solving approach with attention to detail
Complete Job Description
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