Technical Support Specialist
Job Summary
Providing essential support to veterinary practices, the full-time Technical Support Representative will troubleshoot Keystone PACS installations and connectivity issues while delivering prompt assistance remotely.
Key responsibilities
- Respond to client support requests via phone, email, and ticketing system, resolving issues efficiently
- Troubleshoot software, network, and connectivity problems impacting image storage and viewing
- Manage installations, upgrades, and integrations with imaging modalities and practice management systems
Required qualifications
- 2+ years of technical support, help desk, or IT experience, preferably in software support
- Proficient troubleshooting skills in Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools
- Experience with a ticketing system for issue tracking
- Ability to communicate clearly and patiently with non-technical users
- Strong ownership and follow-through skills, especially under pressure
Complete Job Description
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