Technical Support Specialist
Job Summary
To deliver exceptional customer support, the full-time remote Technical Support Specialist will manage complex technical issues, serve as a subject matter expert for the team, and enhance troubleshooting processes while ensuring customer satisfaction.
Key responsibilities
- Handle inbound and outbound customer interactions professionally and efficiently
- Serve as an escalation point for technical issues beyond the Tier I team's experience level
- Document and process customer issues and resolutions accurately in appropriate systems
Required qualifications
- 5+ years of experience in customer service, technical support, or administrative support in a contact center environment
- High School Diploma or GED required; Associate or Bachelor's degree preferred
- Proficient in Microsoft Office, with experience in Salesforce as a plus
- Strong technical troubleshooting and critical thinking skills
- Ability to effectively manage time and resources for efficient work completion
Complete Job Description
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