Technical Support Specialist
Job Summary
To support a growing customer base, the remote Customer/Technical Support Associate will manage incoming communications, troubleshoot network issues, and assist subscribers in achieving a fast and stable internet connection.
Key responsibilities
- Handling customer inquiries through various communication channels, including phone, text, web chat, and email
- Setting up and troubleshooting WAN/LAN/Cloud network technologies and infrastructure devices
- Resolving support tickets through remote troubleshooting and collaborating with engineers and field technicians
Required qualifications
- 1+ years of experience in technical support, help desk, or a customer-facing IT role
- Comfortable working in a command line interface (CLI)
- Strong preference for experience as an installation technician or similar field experience
- Bilingual in Spanish or Mandarin is a plus
- CompTIA Network+ or equivalent certification is a bonus
Complete Job Description
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