Technical Support Specialist
Job Summary
To support a growing team, the remote Technical Support Specialist will investigate technical requests related to hotel availability, handle alerts for drops in availability, and reduce the workload of Development and QA teams by deepening technical expertise.
Key responsibilities
- Investigate technical requests from internal users regarding hotel and room availability
- Analyze and monitor alerts related to drops in availability to restore metrics
- Contribute to process optimization and product improvement through documentation and project management
Required qualifications
- Experience in technical support, integrations, or IT operations
- Ability to independently investigate technical issues and identify root causes
- Familiarity with logs, monitoring tools, and metrics; experience with Grafana is a plus
- Understanding of HTTP/API concepts and basic SQL skills for data querying
- Conversational English at B2 level or equivalent for work-related communication
Complete Job Description
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