Technical Support Specialist
Job Summary
To support critical sectors, the part-time Technical Support Specialist will provide remote customer support, manage incident lifecycles, and collaborate with engineering teams to enhance service quality.
Key responsibilities
- Serve as the primary point of contact for customer support via various communication channels
- Manage incident lifecycles, ensuring timely resolution and documentation of issues
- Collaborate with cross-functional teams to identify and implement process improvements
Required qualifications
- Associate level or equivalent technical education required
- Minimum of 3 years of experience in a technical role, preferably in remote support
- Strong networking knowledge, including WAN, LAN, routers, and firewalls
- Familiarity with VoIP, IP telephony, and mobile radio technologies
- Foundational ITIL knowledge and relevant certifications (e.g., Network+, A+, Security+) preferred
Complete Job Description
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