Technical Support Specialist
Job Summary
Working remotely on a night shift basis, the Technical Support Specialist will provide high-quality technical support by troubleshooting customer issues across hardware, software, and networking systems while ensuring exceptional customer experiences.
Key responsibilities
- Troubleshoot and resolve customer issues, identifying root causes efficiently
- Document customer interactions, issues, and resolutions accurately and consistently
- Leverage AI tools to enhance daily workflows and improve response quality
Required qualifications
- 2+ years of customer service experience, preferably in technical support or help desk environments
- Working knowledge of PC and Mac operating systems and Microsoft Office applications
- Advanced English fluency required (spoken and written)
- Ability to work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
- Curiosity and enthusiasm for learning new technologies
Complete Job Description
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