Technical Support Specialist
Job Summary
Seeking a motivated and energetic Technical Support Specialist for a remote, full-time position, who will deliver world-class support to customers by resolving technical product issues, managing support tickets, and collaborating with internal teams to enhance customer experience.
Key responsibilities
- Assist customers in resolving technical issues and document interactions in case management software
- Collaborate with Tier 3 and development teams to troubleshoot and obtain necessary data for issue resolution
- Manage incoming support tickets with a focus on customer experience and provide timely responses through various communication channels
Required qualifications
- 0-2 years of technical support experience in customer-facing software and applications
- Experience with operating systems including Windows, OSX, iOS, and Android
- Proficient in Microsoft Office 365 and desktop conferencing tools like Teams and Zoom
- Strong knowledge of programming languages such as Java or Python
- Bachelor's degree in a technical discipline or relevant certifications (A+, ITIL, GCP) preferred
Complete Job Description
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