Technical Support Specialist
Job Summary
Providing frontline technical support in a hybrid environment, the full-time Technical Support Specialist I will troubleshoot user issues, document support activities, and escalate complex problems while working Monday to Friday from 10am to 6pm.
Key responsibilities:
- Respond to and resolve incoming support tickets, walk-ups, and phone requests within established SLAs
- Troubleshoot Windows/macOS systems, standard business applications, and basic network connectivity issues
- Accurately document troubleshooting steps and escalate unresolved issues to Tier 2 support
Required qualifications:
- An associate or bachelor's degree in computer science or related field, or 3+ years of experience
- 1+ years of experience in a technical support position
- Computer systems certifications (e.g., CompTIA A+, Network+, Security+, Microsoft 365) are a plus
- Experience supporting 24/7 or shift-based technical support environments preferred
- Working knowledge of Microsoft Windows 10, Windows 11, and macOS
Complete Job Description
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