Technical Support Specialist
Job Summary
Providing technical support for customer software applications, the full-time Technical Support Specialist will manage customer requests via phone, email, and chat while utilizing a ticket-based case tracking system in a remote environment.
Key responsibilities
- Field customer requests and respond to inquiries in a timely manner through various communication channels
- Initiate, update, track, and close support tickets while maintaining accurate documentation and records
- Recognize trends in customer issues and escalate complex problems to appropriate staff as needed
Required qualifications
- Associate's degree in computer science or a related field
- Minimum of 3 years of computer and software service experience in a fast-paced business environment
- 2-3 years of experience supporting customer applications in a technical help desk environment
- Working knowledge of HTML, CSS, JavaScript, and website design principles
- Intermediate proficiency in Microsoft Office suite, including Outlook, Word, and Excel
Complete Job Description
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