Technical Support Specialist
Job Summary
Providing exceptional technical support remotely, the full-time Technical Support Specialist will assist merchants and partners with inquiries related to terminals and gateways used in credit card and ACH processing during late shifts from 18:30 to 03:00 GMT.
Key responsibilities
- Provide client support via email and telephone for technical inquiries and orders
- Coach customers to enhance their product knowledge and self-sufficiency
- Ensure customer satisfaction by addressing expectations and liaising with internal teams
Required qualifications
- Previous experience in technical support
- Able to work independently as well as collaboratively within a team
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and Outlook
- Effective administration and organizational skills
- Ability to thrive in a fast-paced environment while delivering high-quality customer support
Complete Job Description
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