Technical Support Specialist

Job Summary

Providing technical guidance and support, the full-time Technical Support Specialist will assist clients with computer technology issues in dental offices, utilizing troubleshooting skills to resolve problems independently while ensuring minimal disruption to customer operations.

Key responsibilities

• Answer technical support questions and provide application support to clients
• Document issues and resolutions in the CRM, maintaining accurate records of customer interactions
• Diagnose and resolve technical issues, escalating as necessary to restore customer business operations

Required qualifications

• High School Diploma or equivalent certificate; college degree preferred
• 0-1 year of experience in a technical service-related field; one year preferred
• Working knowledge of Microsoft Operating Systems and applications
• Ability to work independently and manage competing priorities in a fast-paced environment
• Demonstrated skills in problem analysis and customer relations