Technical Support Specialist
Job Summary
Providing technical guidance and support, the full-time Technical Support Specialist will assist clients with computer technology issues in dental offices, utilizing troubleshooting skills to resolve problems independently and efficiently.
Key responsibilities
- Answer technical support questions and provide application support to clients
- Diagnose and resolve client issues using knowledge systems and technical resources
- Document customer interactions and solutions thoroughly in the CRM system
Required qualifications
- High School Diploma or equivalent certificate; college degree preferred
- 0-1 year experience in a technical service-related field
- Working knowledge of Microsoft Operating Systems
- Ability to perform data analysis and maintain customer data
- Experience in customer relations and effective communication skills
Complete Job Description
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