Technical Support Specialist
Job Summary
Providing front-line support for Baxter's infusion systems and software applications, the full-time Technical Support Specialist will troubleshoot technical issues, manage customer cases, and ensure system performance while working remotely.
Key responsibilities
- Provide Level 1 technical support via phone, email, and chat for infusion pumps and associated software
- Troubleshoot hardware, software, and connectivity issues using established guides and documentation
- Process and manage customer cases, ensuring accurate updates and timely resolution of support requests
Required qualifications
- High school diploma or GED
- 1+ years of experience in technical support or help desk roles
- Experience troubleshooting computer hardware, software applications, and operating systems
- Working knowledge of Microsoft Windows and general computer networking concepts
- Experience using case management or ticketing systems
Complete Job Description
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