Technical Support Specialist
Job Summary
Providing exceptional support and training to clients, the full-time Technical Support Specialist will troubleshoot software issues, manage client cases, and educate healthcare professionals on utilizing technology effectively in a fully remote environment.
Key responsibilities
- Respond to inbound client inquiries via calls, chats, and cases while troubleshooting software issues
- Resolve client concerns with a focus on first contact resolution and manage cases to ensure timely follow-up
- Educate clients on self-help options and demonstrate comprehensive product knowledge to personalize services for their practices
Required qualifications
- At least 2+ years of experience in technology and customer service
- Proficient in Windows workstation and server environments
- Familiarity with one or more database types
- Able to troubleshoot, test, document, and train on software
- Tech-savvy with an understanding of medical practice needs supported by technology
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,667 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
