Technical Support Specialist
Job Summary
Supporting customers remotely, the full-time Technical Support Specialist will manage troubleshooting for software, Windows, network, and integration issues while documenting solutions and escalating as necessary.
Key responsibilities
- Troubleshoot and resolve technical issues for customers via phone, email, and chat
- Document solutions and update the knowledge base, ensuring accurate handoffs for escalations
- Handle first-line API requests and become a subject matter expert in a specialty area over time
Required qualifications
- At least one year of experience in technical support, help desk, or IT support
- Strong troubleshooting skills with a focus on evidence-based problem-solving
- Proficiency in Windows and Microsoft Office, including common permissions and connectivity issues
- Familiarity with Windows Server, Office 365, SQL Server, APIs, or legal software is a plus
- Experience working in a law firm, particularly in personal injury practice, is advantageous
Complete Job Description
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