Technical Support Specialist
Job Summary
Providing software application and technical support remotely, the full-time Technical Support Specialist will assist customers with troubleshooting, education, and issue resolution across PatientNow's EMR, Practice Management, and CRM platforms.
Key responsibilities
- Deliver software application support via phone, email, and ticketing systems, ensuring a positive customer experience
- Diagnose and resolve software-related issues, including hardware integrations, while documenting interactions and solutions in the CRM
- Conduct follow-ups with customers to ensure issues are resolved and recommend best practices to enhance platform adoption
Required qualifications
- 1+ years of experience in software support, technical support, customer service, or help desk roles
- Strong technical aptitude with experience in troubleshooting software applications and healthcare technology platforms
- Familiarity with CRM and ticketing systems for managing customer cases
- Experience using remote support tools such as LogMeIn or TeamViewer
- Excellent written and verbal communication skills with a strong customer service orientation
Complete Job Description
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