Technical Support Specialist
Job Summary
Supporting veterinary practices remotely, the full-time Technical Support Representative will troubleshoot Keystone PACS installations, integrations, and connectivity issues while providing fast and friendly client support.
Key responsibilities
- Respond to client support requests via phone, email, and ticketing system, resolving issues promptly
- Troubleshoot software, network, and connectivity issues affecting image storage and viewing
- Install, configure, and maintain client systems, ensuring data integrity and security through updates and backups
Required qualifications
- 2+ years of technical support, help desk, or IT experience, preferably in software support
- Strong troubleshooting skills in Windows environments and networking (TCP/IP, DNS, firewalls)
- Experience with a ticketing system for issue tracking
- Ability to communicate clearly and patiently with non-technical users
- Proven ownership and follow-through, maintaining composure under pressure
Complete Job Description
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