Technical Support Specialist
Job Summary
Providing comprehensive technical support, the full-time hybrid Technical Support Specialist will assist VUSN faculty, staff, and students with troubleshooting and resolving issues related to Windows and macOS computers, mobile devices, and instructional technologies.
Key responsibilities:
- Deliver in-person and remote technical support, diagnosing and resolving hardware, software, and connectivity issues
- Support classroom technologies and assist faculty in integrating them into instructional environments
- Maintain documentation of support interactions and develop technical resources for commonly used technologies
Required qualifications:
- Associate's degree is necessary; Bachelor's degree is preferred
- CompTIA A+ certification is preferred
- Minimum of 2 years of experience in the IT industry
- At least 1 year of experience with A/V technologies is preferred
- Strong organizational skills and ability to work under pressure
Complete Job Description
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