Technical Support Specialist
Job Summary
As a full-time remote Technical Support Specialist, the successful candidate will resolve complex technical issues escalated from Tier 1 Support, provide exceptional customer service, and collaborate with cross-functional teams to enhance product quality and customer experience.
Key Responsibilities
- Serve as the primary escalation point for complex customer issues and investigate advanced technical problems
- Take ownership of escalated customer issues, managing complex support cases in accordance with service-level agreements (SLAs)
- Create and maintain technical documentation, contributing to knowledge management and support deflection initiatives
Required Qualifications
- 1-3 years of experience in technical support or a related field
- Familiarity with SSO configuration and API troubleshooting
- Strong problem-solving and analytical skills
- Ability to work independently and in a team environment
- Must be comfortable working remotely
Complete Job Description
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