Technical Support Specialist
Job Summary
Providing frontline technical support for Clubessential club management software, the full-time Technical Support Specialist I will troubleshoot client issues across software and hardware, guide users through solutions, and maintain accurate documentation while working remotely from the United States.
Key responsibilities
- Own assigned support cases from initial contact through resolution or appropriate escalation while meeting response and follow-up expectations
- Troubleshoot issues related to POS systems, hardware, and operational workflows, guiding clients through troubleshooting processes
- Document client interactions and resolutions accurately in the case management system, ensuring a consistent client experience
Required qualifications
- Experience in customer support, technical support, or a comparable client-facing environment
- Ability to troubleshoot software, hardware, and connectivity issues using a structured problem-solving approach
- Strong communication skills to convey technical information clearly to both technical and nontechnical users
- Demonstrated customer service skills, including ownership and professional handling of client frustrations
- Ability to learn a broad software platform and apply product knowledge across multiple workflows
Complete Job Description
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