Technical Support Specialist

Job Summary

Responding to inbound and outbound customer calls, the full-time Support Specialist I will provide technical support, answer how-to questions, and consult on workflow inquiries for software and equipment while working remotely.

Key responsibilities

• Provide technical support and guidance for software, services, and peripheral devices through customer interactions
• Document inquiries and resolutions in CRM systems, ensuring accurate follow-up and escalation as needed
• Maintain technical proficiency and meet department performance metrics through continuous education and adherence to established processes

Required qualifications

• High School Diploma or Equivalent
• 1 year of customer service experience
• 1 year of experience with customer relationship management or similar systems
• 2 years of practical application of Microsoft Operating Systems and Platforms