Technical Support Specialist
Job Summary
Providing first-line technical support for the Mogli SMS & WhatsApp application, the full-time remote Technical Support Specialist will troubleshoot client issues, collaborate with the team, and leverage Salesforce knowledge to ensure client success.
Key responsibilities
- Deliver first-line technical support via various communication channels, ensuring client satisfaction with Mogli products
- Collaborate with team members to troubleshoot complex issues and contribute to process improvements in a remote environment
- Maintain accurate client information in Salesforce and develop internal knowledge resources to enhance support services
Required qualifications
- 2+ years of experience in a software support role with expertise in Salesforce as a power user or administrator
- Proven ability to manage multiple priorities and communicate effectively in a remote work setting
- Strong analytical and troubleshooting skills for resolving technical issues
- Ability to adapt to rapidly changing environments and client requirements
- Fluency in foreign languages and/or experience in the nonprofit or international development sector is a plus
Complete Job Description
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