Technical Support Specialist

Job Summary

To support enterprise clients, the full-time Customer Care Expert will deliver advanced technical support remotely, resolving complex issues related to hardware, software, and integrations while managing a high volume of inquiries across multiple channels.

Key responsibilities

• Troubleshoot and resolve hardware, financial transaction, API integration, and menu configuration issues for enterprise customers
• Manage incoming case traffic via phone, chat, and email, ensuring timely updates and prioritization based on urgency
• Communicate technical issues clearly to various stakeholders, from restaurant staff to corporate IT contacts, and support de-escalation of challenging customer situations

Required qualifications

• 2-4 years of experience in a Technical Support role focused on customer satisfaction
• Strong understanding of software, hardware, and network interactions
• Experience managing multichannel support (phone, chat, email)
• Ability to quickly learn and apply knowledge of Toast's product suite
• Good organizational skills with the ability to work independently on established tasks