Technical Support Specialist
Job Summary
Providing technical support to both internal and external customers, the full-time Technical Support Specialist will troubleshoot issues related to ADTRAV's proprietary applications and online booking tools, ensuring timely resolution and exceptional customer service.
Key responsibilities
- Provide technical support via phone and email, resolving travel-related application issues promptly
- Create and manage Jira tickets for issue tracking and collaborate with internal teams to investigate account-related problems
- Document support processes and contribute to knowledge base articles while meeting established performance metrics
Required qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- At least 1 year of experience in technical support for end users via phone and email
- Knowledge of GDS and online booking applications is a plus
- Experience with issue tracking systems such as Jira
- Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
