Technical Support Specialist

Job Summary

Providing technical guidance and support, the full-time Technical Support Specialist will assist clients with computer technology issues in dental offices, utilizing troubleshooting skills to resolve problems independently while maintaining high-quality service standards.

Key responsibilities

• Answer technical support questions and provide application support to clients, field personnel, and third parties
• Diagnose and resolve client issues using knowledge systems and technical resources, escalating when necessary
• Document customer interactions and resolutions thoroughly in the CRM, maintaining accurate records and quality standards

Required qualifications

• High School Diploma or equivalent certificate is required; a college degree or equivalent experience is preferred
• 0-1 year of experience in a technical service-related field is required; one year is preferred
• Working knowledge of Microsoft Operating Systems is necessary
• Demonstrated aptitude for logic and problem analysis is essential
• Ability to perform shift work as scheduled