Technical Support Specialist

Job Summary

To support a growing team, the full-time Technical Support Specialist will coordinate cloud upgrades, manage technical project timelines, and communicate proactively with customers while working remotely.

Key responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams
• Track and manage technical project timelines and deliverables using internal tools like JIRA
• Serve as a liaison between departments to ensure smooth project execution and assist in internal process improvements

Required qualifications

• Basic understanding of or interest in SaaS, enterprise software, or cloud platforms
• Ability to work independently in a remote setting
• Located in the U.S. or Canada, preferably in the East Coast, Mountain, or Pacific time zones
• Organized and detail-oriented with the ability to manage multiple priorities
• Eager to grow in a technical environment and participate in structured training programs