Technical Support Specialist
Job Summary
As a full-time Technical Support Specialist in Telecom, the successful candidate will assist customers with software-related inquiries via phone, chat, and email, while developing creative solutions and ensuring high-quality technical support in a remote environment.
Key responsibilities
- Act as the first point of contact for customer inquiries regarding software issues
- Develop creative solutions and workflows tailored to customer needs to prevent escalations
- Provide comprehensive technical solutions to resolve customer issues efficiently
Required qualifications
- Bachelor's degree preferred or equivalent experience in technical support
- Basic understanding of SIP, RTP, and call flow analysis
- Knowledge of SMS routing, SMPP, and delivery receipts
- Experience in the Home/Commercial Service Industry is a plus
- Ability to thrive in a feedback-oriented and rapidly changing environment
Complete Job Description
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