Technical Support Specialist
Job Summary
To support veterinary practices in maintaining their imaging workflows, the full-time remote Technical Support Representative will troubleshoot Keystone PACS installations and connectivity issues while providing fast and friendly client support.
Key responsibilities
- Respond to client support requests via phone, email, and ticketing system, resolving issues quickly
- Troubleshoot software, network, and connectivity issues related to image storage and viewing
- Install, configure, and maintain client systems, including performing updates and backups
Required qualifications
- 2+ years of technical support, help desk, or IT experience, preferably with software customers
- Solid troubleshooting skills in Windows environments and networking (TCP/IP, DNS, firewalls)
- Experience with a ticketing system
- Clear communication skills with non-technical users
- Strong ownership and follow-through in high-pressure situations
Complete Job Description
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