Technical Support Specialist
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Job Summary
Working remotely on a full-time basis, the Technical Support Specialist will provide technical assistance to end customers of authorized integrators, utilizing advanced tools to troubleshoot smart-home and connected-technology products while demonstrating exceptional customer service skills.
Key responsibilities:
- Serve as the first line of support for integrators' customers, effectively de-escalating and resolving technical issues
- Utilize advanced OvrC remote management tools to diagnose and troubleshoot a variety of smart-home systems
- Document troubleshooting steps clearly and participate in beta testing new products, providing actionable feedback
Required qualifications:
- 2+ years of professional experience in custom installation and programming of control systems
- Certification in major control platforms such as Control4, Savant, or Crestron
- Hands-on experience with surveillance, professional A/V, and related technologies
- Ability to work the overnight shift from 8:00 PM to 4:30 AM ET
- Strong troubleshooting abilities across diverse product categories and familiarity with IoT devices and home automation technologies
Complete Job Description
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