Technical Support Specialist
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Job Summary
Detail-oriented and technically capable, the fully remote Support Specialist will manage partner support tickets, troubleshoot technical issues using tools like Zendesk and Postman, and ensure smooth platform operations for issuer and merchant partners.
Key responsibilities:
- Manage and prioritize incoming partner support tickets through Zendesk for timely responses and resolution
- Investigate and troubleshoot technical issues using Postman and MongoDB to identify root causes and resolve problems
- Support issuer partner onboarding and offboarding, including platform configuration and API validation
Required qualifications:
- 3-6 years of experience in technical support or a similar role
- Hands-on experience troubleshooting REST APIs using Postman
- Experience querying databases, particularly MongoDB or other NoSQL databases
- Ability to manage support tickets through Zendesk or similar systems
- Proactive, service-oriented mindset with strong organizational skills
Complete Job Description
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