Technical Support Specialist
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Job Summary
Providing technical support for CardWizard Solutions, the full-time Technical Support Specialist will assist customers with server hardware and Windows environments while working remotely and addressing inquiries via phone, email, and remote connections.
Key responsibilities
- Assist customers and technicians with complex technical issues and inquiries
- Resolve escalated customer issues and provide support for end-user installations and configurations
- Act as a direct contact for internal and external customers, ensuring timely resolution of support requests
Required qualifications
- 2+ years of experience in an IT environment
- Experience configuring and maintaining Windows Server environments
- Knowledge of general networking technologies and concepts
- Previous experience in a customer service environment
- Ability to pass pre-employment screenings for trusted roles
Complete Job Description
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