Technical Support Specialist
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Job Summary
To support Partner Services, the full-time Technical Support Specialist will manage technical assistance for partners via phone and email, ensuring seamless system access to the Service Portal while performing remote troubleshooting and providing product information.
Key responsibilities
- Act as the initial point of contact for partners seeking technical assistance
- Utilize diagnostic techniques to perform remote troubleshooting and guide partners through problem-solving
- Provide accurate information on IT products and services while documenting events and resolutions
Required qualifications
- Proven experience as a Technical Support Specialist or in a similar role
- Familiarity with IIS and Azure technologies
- Customer-focused with a proactive and positive approach
- Ability to adapt to changing business needs and priorities
Complete Job Description
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