Technical Support Specialist
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Job Summary
Providing technical guidance and support, the full-time Technical Support Specialist will assist clients with software and hardware issues in dental offices, ensuring swift resolution of incidents to minimize operational impact.
Key responsibilities
- Diagnose and resolve client technical issues independently using knowledge systems and technical resources
- Document customer interactions and solutions thoroughly in the CRM, maintaining accurate records
- Perform proactive outreach and escalate issues as necessary, following proper escalation procedures
Required qualifications
- High School Diploma or equivalent certificate; college degree preferred
- 0-1 year of experience in a technical service-related field
- Working knowledge of Microsoft Operating Systems
- Ability to work independently and manage competing priorities in a fast-paced environment
- Strong organizational and time management skills
Complete Job Description
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