Technical Support Specialist
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Job Summary
Providing expert technical support to merchants and partners, the full-time Technical Support Specialist will deliver exceptional service for terminals and gateways used in credit card and ACH processing, ensuring customer satisfaction while working remotely.
Key responsibilities
- Provide client support via email and telephone for technical inquiries and orders
- Coach customers to become product experts, enhancing their self-sufficiency
- Take appropriate actions to meet and exceed customer expectations
Required qualifications
- 2+ years of experience in technical support
- Able to work independently as well as part of a team
- Strong written and oral communication skills
- Effective administration, planning, and organization skills
- Computer literate, proficient in Word, Excel, and Microsoft Outlook
Complete Job Description
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