Technical Support Specialist
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Job Summary
Providing technical guidance and support, the full-time Technical Support Specialist will assist clients with computer technology in dental offices, resolve technical issues independently, and maintain customer satisfaction in a remote environment.
Key responsibilities
- Diagnose and resolve client technical issues related to software and hardware, ensuring timely support
- Document customer interactions and solutions in the CRM, maintaining accurate records of issues and resolutions
- Provide input on product usability and supportability, and suggest solutions for knowledge base documentation
Required qualifications
- High School Diploma or equivalent certificate; college degree preferred
- 0-1 year of experience in a technical service-related field; one year preferred
- Working knowledge of Microsoft Operating Systems and applications
- Aptitude for problem analysis and customer relations
- Ability to work independently and manage competing priorities in a fast-paced environment
Complete Job Description
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