Technical Support Specialist
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Job Summary
Providing technical support for a global customer base, the full-time Technical Support Specialist will resolve queries related to the Lead Gen & CRM software via phone, email, and chat, while collaborating with engineering teams to document issues and enhance user experience, with the option to work remotely.
Key responsibilities
- Deliver timely technical software support to clients worldwide through various communication channels
- Manage support ticketing system cases and collaborate with engineering to address customer issues and feature requests
- Document operational issues and contribute to the internal knowledge base for team members
Required qualifications
- 2 years of relevant experience in technical support or a related field
- Strong knowledge of Microsoft Office Suite and/or Google Workspace applications
- Experience with Salesforce, Zapier, or other marketing automation tools is a plus
- Familiarity with email deliverability concepts and HTML/API is advantageous
- Bilingual candidates are preferred
Complete Job Description
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