Technical Support Specialist
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Job Summary
As a full-time remote Technical Support Specialist, the successful candidate will serve as the technical bridge between customers and product/engineering teams, resolving complex technical issues related to ERP integrations, APIs, and workflows while driving continuous improvement in support processes.
Key responsibilities
- Serve as the escalation point for advanced technical issues, including ERP integrations and API diagnostics
- Collaborate with Product, Engineering, and QA teams to validate software releases and escalate bugs
- Create and maintain troubleshooting guides and documentation for complex technical scenarios
Required qualifications
- Proven experience supporting ERP systems such as SAP, Oracle, or Microsoft Dynamics
- Strong troubleshooting skills, including SQL/database management and system integration
- Familiarity with business processes in finance, HR, or supply chain
- Experience with system upgrades, patch management, and regression testing
- Ability to manage user accounts and permissions within ERP or enterprise software
Complete Job Description
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