Technical Support Specialist
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Job Summary
As the first point of contact for customer inquiries, the full-time remote Technical Support Specialist will manage customer support through various channels, troubleshoot technical issues, and ensure a seamless customer experience while documenting interactions thoroughly.
Key responsibilities:
- Serve as the initial contact for customer inquiries via ticketing system, chat, email, and phone, providing prompt and professional responses
- Troubleshoot and resolve basic to moderately complex technical issues, ensuring accurate documentation of all interactions
- Collaborate with Tier 2 support and internal teams to escalate issues when necessary and contribute to knowledge sharing efforts
Required qualifications:
- 0-2 years of experience in customer support, technical support, or a customer-facing role
- Basic troubleshooting skills across software applications
- Ability to follow processes and document interactions accurately
- Willingness to learn new systems and technologies, including Novara software
- Strong organizational skills and attention to detail
Complete Job Description
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