Technical Support Specialist
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Job Summary
Working remotely on a temporary contract basis, the Technical Support Specialist will respond to and resolve technical support tickets, troubleshoot software issues, and provide product training to customers while ensuring a smooth customer experience.
Key responsibilities
- Respond to and resolve technical support tickets, calls, and emails promptly and professionally
- Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions
- Document customer interactions and issues thoroughly in the support ticketing system
Required qualifications
- Strong technical aptitude with the ability to learn new software platforms quickly
- Fluency in English (spoken and written) and the primary language for the product(s) being supported
- Experience with AI-assisted workflows is a plus
- Ability to manage multiple support cases with varying priorities
- Strong analytical and diagnostic abilities in high-stress situations
Complete Job Description
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