Technical Support Specialist
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Job Summary
To support dental practices in their transition to new software, the full-time Technical Support & Implementation Specialist will manage launch readiness, provide live technical support, and ensure smooth communication system transitions in a remote environment.
Key responsibilities
- Prepare practices' workstations and imaging software for launch, coordinating with the Onboarding team
- Provide escalated IT support for live practices across multiple communication channels, ensuring timely issue resolution
- Respond to imaging and hardware issues, guiding practices through troubleshooting remotely
Required qualifications
- 3+ years of experience in SaaS support or implementation
- Familiarity with dental imaging software and hardware
- Experience providing remote support using AnyDesk
- Strong organizational skills to manage multiple launches and deadlines
- Proficiency in using AI tools and automation for operational efficiency
Complete Job Description
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