Technical Support Specialist
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Job Summary
Providing technical guidance and support, the full-time Technical Support Specialist will assist clients with computer technology in dental offices, resolving issues independently and escalating when necessary.
Key responsibilities
- Diagnose and resolve technical issues for clients, ensuring prompt and effective solutions
- Document customer interactions and technical resolutions in the CRM system
- Provide input for product usability and supportability, contributing to knowledge base improvements
Required qualifications
- High School Diploma or equivalent certificate; college degree preferred
- 0-1 year experience in a technical service-related field
- Working knowledge of Microsoft Operating Systems
- Ability to perform data analysis and maintain customer data accuracy
- Familiarity with HIPAA guidelines for data collection from customer sites
Complete Job Description
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